Knowledgebase and Documentation

Problem

I have installed and activated the software. But, when i click the icon from desk top, it is showing unregistered.

Solution

Please, launch the software as Administrator (right-click over the program icon and then select "Run as Administrator") and activate it again.

Problem

I have a problem, with the plugin we have, SQL Database Professional fro Data Loggers. We are trying to run a stored procedure (Microsoft SQL Server 2008 R2) but we are facing some problems, with a simple INSERT works like charm, but I don't know how to run a procedure. What we are running now is:

Insert into ETK_GPSData
(DateStamp,
DataSourceName,
DataSourceFullName,
IDDevice,
Command,
GPSData,
GPSValidData,
GPSLatitude,
GPSLongitude,
IOPortStateData,
MilleMeter,

Question

I am looking for data logging software that can take up to 4 different individual data strings at any one time. The data strings have more than 1 set of information within them (comma separated). I would then want to extract the data into EXCEL for analysis. Output rate we are looking at up to 4 times a second.

The PC has a MOXA serial converter to take the additional data strings into comm. ports.

Which of your programs would you recommend?

Question

Can two different programs access the server software. I'm using the OPC server part. I'm trying to have real data displayed while also historically logging the data. These are two different OPC connections.

Answer

Yes, of course. Many OPC clients can connect to one OPC server.

Question

We have an alarm panel that prints out to an old dot matrix printer. We would like to capture this data on a pc. Will this product work for this application? How do we interface it to the pc? Gender changer and hook it to the existing LPT port on the pc? Can we view the data in real time?

Problem

I have a problem with this software when I access the option "Windows Service". The message error show below. After this message is not possible change the options about "Windows service".

Question

I just bought your software. My computer is not connected to internet or have access to e-mail. How can I get a password for activation?

Answer

Please, launch the activation wizard and select the "Offline" activation method.

Question

Do you have any software solutions to monitor and data log NMEA message strings from a Trimble AG GPS unit and other data strings from 3 Trimble Greenseeker units via a USB output port on a serial hub?

Answer

Most serial hubs come with a driver that can create a virtual serial port on the computer. In this case you may use our Advanced NMEA Data Logger software.

Question

We have a printer that is hooked to a machine on a factory floor that prints out data on production efficiency will your software allow a computer hooked to serial port of this machine to collect the data.

Answer

Of course. Our serial Printer Logger software is designed for this task.

Question

Why does the send of a HEX data append a return HEX 0D to the end of the string? I do not want this.

Answer

Please, change this options here: Main menu - Options - Program settings - COM port - Signs of end. Just set this option to "None".